Get unstuck
Find a missing or outdated export
Use export history and saved proposal state to find the right document.
Read the transcript
Queued means the job has not finished. Open the export details and read the current status before requesting another copy. If a failure is reported, inspect its message first. Open FF and E Exports. Check the project, date, status and available formats. This history contains separate ready PDF and ZIP exports. Use View Details to find the correct one. Use the download button under Files once the job is complete. A missing email does not prove generation failed. Open the actual file to confirm what was produced. A previous export does not update itself when you edit a product. Generate a new schedule. For proposals, review the saved items and use Run to regenerate, then inspect the new PDF before sharing.
Before you start
- A previously requested export or proposal.
Step by step
- 1
Check the job status
Queued or Generating is still in progress. If Failed, open the job details and inspect the reported problem before repeating it.
- 2
Download directly
For Ready exports, choose the file under Available Formats. A missing email attachment does not by itself establish that generation failed.
- 3
Regenerate after changes
An old download does not reflect later edits. Export the schedule again. For a proposal, review saved line items and use Run (regenerate).
- 4
Inspect before sharing
Open the actual PDF, workbook, or ZIP and confirm its contents. A success toast or an opened preview is not proof of email delivery.
Check the result
You have opened the correct, current file and checked its contents.
Keep exploring
Export and inspect an FF&E schedule
Generate PDF or Excel and verify the actual download.
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