# Troubleshooting and Support

> Find the next check for a missing product, blocked action or outdated file.

Web guide: https://docs.casamakes.com/guides/troubleshooting/

Last reviewed: 2026-11-01

## Where to go

Choose the symptom below.

## Find your symptom

### A product is missing

Check the project, room and other schedule tabs. Clear search and filters before importing again.

[Recover an incomplete import](https://docs.casamakes.com/guides/recover-imports/index.md)

### Analysis finished, but no cards appeared

Analysis prepares a draft. Review it and choose Import N items to add ready rows.

[Import from a document or image](https://docs.casamakes.com/guides/import-documents/index.md)

### An import is incomplete

Check progress and the supplier source. Correct missing fields or review the cost before retrying.

[Recover an incomplete import](https://docs.casamakes.com/guides/recover-imports/index.md)

### A price is zero

Confirm it with the supplier. Zero may mean a price could not be extracted.

[Review and correct product details](https://docs.casamakes.com/guides/review-products/index.md)

### Editing Room did not move the card

Use Move To or Assign to Rooms. The editor’s Room text is descriptive.

[Find, move, assign, and duplicate products](https://docs.casamakes.com/guides/organize-products/index.md)

### Dimensions look wrong

Compare both the number and its unit with the supplier. Generate a new export after correcting them.

[Review and correct product details](https://docs.casamakes.com/guides/review-products/index.md)

### An edit or create action is missing

Ask the owner to check your role and sharing scope.

[Understand project and workspace access](https://docs.casamakes.com/guides/sharing/index.md)

### Import Studio is missing

Ask about workspace access; use product links or manual entry in the meantime.

[Import from a document or image](https://docs.casamakes.com/guides/import-documents/index.md)

### An export is not ready

Check the existing job before starting another export. Include its identifier when contacting Support.

[Find a missing or outdated export](https://docs.casamakes.com/guides/recover-exports/index.md)

### An email has no attachment

Download the completed file directly from FF&E Exports.

[Find a missing or outdated export](https://docs.casamakes.com/guides/recover-exports/index.md)

### A proposal shows old details

Review its saved items, choose Run (regenerate), and wait for Ready.

[Prepare and review a client proposal](https://docs.casamakes.com/guides/proposals/index.md)

### I expected a mood board

A photo pack provides images. Arrange them in your presentation tool.

[Download a photo pack](https://docs.casamakes.com/guides/photo-packs/index.md)

## Contact Support

Choose Support in Casa’s sidebar. Fill in Name, Subject and Message, then choose Submit Request. Include the project, the step you reached, the exact error and an export identifier or supplier link when relevant.

Remove unrelated client details from screenshots. Do not include passwords, API keys or payment-card details. If you cannot access Casa, ask the workspace owner to check your invitation and contact Support on your behalf.

## Related guides

- [Recover an incomplete import](https://docs.casamakes.com/guides/recover-imports/index.md)
- [Find a missing or outdated export](https://docs.casamakes.com/guides/recover-exports/index.md)