# Recover an incomplete import

> Find the actual state before retrying or creating duplicates.

Web guide: https://docs.casamakes.com/guides/recover-imports/

Last reviewed: 2026-11-01

## Where to go

Project → product card or Import Studio conversation

## Before you start

- Access to the original project and source.

## Step by step

1. **Check whether work is still running**

   Cards may appear while details and images are still processing. Inspect progress and error messages.

2. **Look across schedules and filters**

   Clear search and filters and inspect the other schedule tabs and rooms before importing again.

3. **Resolve missing details**

   A zero price can mean unknown. Check the supplier page, then correct the card or use a manual product if extraction cannot recover the needed details.

4. **Resume document drafts**

   Reopen the original Studio conversation. Finished analysis is not the same as a completed import; review and import ready rows.

5. **Retry deliberately**

   Check the source and any cost before retrying. Repeatedly submitting the same URL can create duplicates. Contact Support with the project and exact message if work remains stuck.

## Check the result

Each intended product is accounted for, corrected, or identified as still needing attention.

## Note

You can correct missing information yourself through Review product details or Edit Details. Verify units, add sourced dimensions and lead time, explain quote-only pricing in Notes, and Save Changes. Wait for late-arriving images before reimporting.

## Tutorial

[Video](https://docs.casamakes.com/recover-imports/tutorial.mp4) · [Transcript](https://docs.casamakes.com/recover-imports/transcript.txt)

## Related guides

- [Import supplier links](https://docs.casamakes.com/guides/import-links/index.md)
- [Import from a document or image](https://docs.casamakes.com/guides/import-documents/index.md)
- [Review and correct product details](https://docs.casamakes.com/guides/review-products/index.md)